Privacy Policy

🛡️ 1. Introduction

Welcome to Sona Packers and Movers. We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

📋 2. Information We Collect

To provide you with safe, fast, and reliable relocation and logistics services, we may collect and process the following types of personal information:

• Identity Data: First name, last name, and title.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Service Data: Details about your relocation requirements, inventory lists, origin, and destination locations.
• Transaction Data: Details about payments to and from you, and other details of services you have purchased from us (Note: We do not store your raw credit/debit card numbers on our servers).
• Technical Data: IP address, browser type and version, time zone setting, and operating system when you interact with our website.

⚙️ 3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you with accurate cost estimates, quotes, and logistical planning for your move.
• To process and manage your booking, including dispatching our trucks and labor workforce.
• To communicate with you regarding your service status, delivery updates, and customer support.
• To issue valid GST invoices and handle internal accounting.
• To improve our website functionality, customer service, and overall user experience.

🔐 4. Data Security & Protection

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

🤝 5. Sharing of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your data with strictly vetted third parties only in the following scenarios:

• Service Providers: Partner transport fleets or local logistics handlers who assist in completing your relocation (they only receive data strictly necessary for delivery).
• Legal Requirements: If required by law, court order, or governmental authority (such as police or transport authorities) to comply with legal obligations.

🍪 6. Cookies Policy

Our website may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

⚖️ 7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal data. If you wish to exercise any of these rights, please contact us using the details provided below.

📞 8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us: